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The DRACOON cloud is currently under maintenance and therefore temporarily unavailable.
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We're currently experiencing performance and availability issues on the DRACOON cloud.
We're investigating the problem.
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  1. DRACOON
  2. DRACOON for Windows/Mac
  3. Troubleshooting

Troubleshooting

  • Extended error logging (DRACOON for Windows/Mac)
  • PROBLEM: Synchronization of certain files fails, red X icons are displayed for files and folders
  • PROBLEM: Room/folder structures with long names are not displayed in File Explorer (DRACOON for Windows)
  • PROBLEM: Office documents with long pathnames cannot be opened (DRACOON for Windows/Mac)
  • PROBLEM: "There is not enough space" message when saving files in a data room (DRACOON for Windows/Mac)
  • PROBLEM: Changes made in Preview cannot be saved in the original document (DRACOON for Mac)
  • PROBLEM: Search in Finder shows no results for DRACOON volumes (DRACOON for Mac)
  • PROBLEM: DRACOON for Mac no longer starts after upgrading to macOS Big Sur
  • PROBLEM: After updating to macOS Catalina, "Access denied" appears when mounting existing DRACOON volumes
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