Troubleshooting
- Extended error logging (DRACOON for Windows/Mac)
- PROBLEM: Synchronization of certain files fails, red X icons are displayed for files and folders
- PROBLEM: Room/folder structures with long names are not displayed in File Explorer (DRACOON for Windows)
- PROBLEM: Office documents with long pathnames cannot be opened (DRACOON for Windows/Mac)
- PROBLEM: "There is not enough space" message when saving files in a data room (DRACOON for Windows/Mac)
- PROBLEM: Changes made in Preview cannot be saved in the original document (DRACOON for Mac)
- PROBLEM: Search in Finder shows no results for DRACOON volumes (DRACOON for Mac)
- PROBLEM: After updating to macOS Catalina, "Access denied" appears when mounting existing DRACOON volumes
- PROBLEM: Logon with Active Directory authentication is no longer possible
- PROBLEM: Synchronization no longer updates files and seems to be inactive
- PROBLEM: Error message: "Access denied - user is temporarily locked out".