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Extended error logging (DRACOON for Windows/Mac)
PROBLEM: Synchronization of certain files fails, red X icons are displayed for files and folders
PROBLEM: Room/folder structures with long names are not displayed in File Explorer (DRACOON for Windows)
PROBLEM: Office documents with long pathnames cannot be opened (DRACOON for Windows/Mac)
PROBLEM: "There is not enough space" message when saving files in a data room (DRACOON for Windows/Mac)
PROBLEM: Changes made in Preview cannot be saved in the original document (DRACOON for Mac)
PROBLEM: Search in Finder shows no results for DRACOON volumes (DRACOON for Mac)
PROBLEM: After updating to macOS Catalina, "Access denied" appears when mounting existing DRACOON volumes
PROBLEM: Logon with Active Directory authentication is no longer possible
PROBLEM: Synchronization no longer updates files and seems to be inactive

See more

PROBLEM: Error message: "Access denied - user is temporarily locked out".

Updated June 07, 2023 08:52

Problem

When trying to log in to DRACOON for Windows/Mac, the following error message appears:

Solution

You have tried to log in several times with incorrect user data (username, password).

Wait 3 minutes and then try again. Please make sure that you enter your username and login password correctly and that the SET key is not activated by mistake.

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