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  1. DRACOON
  2. DRACOON Web App
  3. Troubleshooting

Troubleshooting

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  • Troubleshooting the DRACOON Web App by creating a HAR log file
  • PROBLEM: Emails from DRACOON are not delivered because they are wrongly misclassified and blocked as phishing emails by Microsoft 365
  • PROBLEM: Encryption cannot be enabled for a data room
  • PROBLEM: Encrypted file cannot be downloaded or shared due to missing file keys
  • PROBLEM: Error message "This application requires cookies" appears when opening a DRACOON Web App page in Safari
  • PROBLEM: DRACOON emails are displayed incorrectly in Outlook when dark mode is enabled
  • PROBLEM: "Open with DRACOON app" command doesn't work on iPad
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