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Extended error logging (DRACOON for Windows/Mac)
PROBLEM: Synchronization of certain files fails, red X icons are displayed for files and folders
PROBLEM: Room/folder structures with long names are not displayed in File Explorer (DRACOON for Windows)
PROBLEM: Office documents with long pathnames cannot be opened (DRACOON for Windows/Mac)
PROBLEM: "There is not enough space" message when saving files in a data room (DRACOON for Windows/Mac)
PROBLEM: Changes made in Preview cannot be saved in the original document (DRACOON for Mac)
PROBLEM: Search in Finder shows no results for DRACOON volumes (DRACOON for Mac)
PROBLEM: DRACOON for Mac no longer starts after upgrading to macOS Big Sur
PROBLEM: After updating to macOS Catalina, "Access denied" appears when mounting existing DRACOON volumes
PROBLEM: Logon with Active Directory authentication is no longer possible

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Error message: "Interoperability error - Please contact your web host" (DRACOON for Windows/Mac)

Updated June 07, 2023 08:53

Problem

When establishing a drive connection, the following error message appears:

Solution

This is a known issue in version 3.0.0.12602 of DRACOON for Windows that occurs when using a proxy server with authentication. Update to a newer version of DRACOON for Windows, to eliminate the problem.

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